Last updated: 8 December 2025
These Terms and Conditions (“Terms”) apply to all Pilates, yoga, barre and mindful movement sessions and related services that we provide. Please read them carefully before booking.
1.1 We are Core and Calm LTD (company number 16147089), trading as “Core & Calm Studio” (“we”, “us”, “our”).
1.2 Registered office: Suite L Radford Business Centre, Radford Way, Billericay, Essex, United Kingdom, CM12 0BZ.
1.3 Main trading address (studio): 1 Trowbridge Road, London, E9 5LD (the “Studio”).
1.4 “You”/“your” means the person booking or attending a session.
1.5 “Session” means a class or 1:1/duo session provided by us. “Pack” means multiple Sessions purchased together (including packages and bundles).
1.6 These Terms are intended for consumers only (not business customers).
2.1 You must be 18 years old or over to book or attend Sessions unless we confirm in writing that we accept a minor under a separate written agreement (e.g., a specific teen programme).
2.2 You must complete any registration/health questionnaire we reasonably request and ensure the information you provide is accurate and up to date.
2.3 We may refuse or cancel a booking if we reasonably believe it would be unsafe for you to participate, or if you breach these Terms.
3.1 All bookings are subject to availability and are confirmed only when we accept them (for example via email confirmation or our booking system).
3.2 Sessions must be booked and paid for in advance unless we agree otherwise in writing.
3.3 Please arrive at least 5–10 minutes early. For safety, we may refuse entry if you arrive late and have missed the warm-up, and the booking will be treated as a late cancellation/no-show (see clause 5).
4.1 Prices are as shown at the time of booking on our website or booking system (our “Price List”).
4.2 Payment is taken at the time of booking unless we agree otherwise.
4.3 Prices are inclusive of VAT where applicable.
4.4 We may change prices at any time, but changes will not affect a booking already confirmed and paid for.
5.1 Pack validity: Unless a different validity period is stated at the time of purchase, Sessions bought as a Pack must be booked and used within 1 month of purchase. Any unused Sessions expire after that period and are non-refundable.
5.2 Cancellation by you (12-hour policy): You may cancel or reschedule a Session without charge if you give us at least 12 hours’ notice before the scheduled start time. If you cancel with at least 12 hours’ notice, you can choose either (a) a credit/reschedule, or (b) a refund to your original payment method.
5.3 Late cancellation / no-show: If you cancel with less than 12 hours’ notice, do not attend, or are refused entry due to late arrival, we may charge you up to the full price of the Session (including deducting it from a Pack). This reflects that we are unlikely to re-sell the space at short notice.
5.4 Exceptional circumstances: If you miss a Session due to exceptional circumstances (e.g., sudden illness, accident or bereavement), please contact us as soon as possible. We may, at our discretion, offer a one-off credit.
5.5 Changes/cancellation by us: We may need to change a teacher, timetable, or cancel a Session (for example due to illness, safety, or low attendance). If we cancel a Session, you may choose either (a) a rescheduled Session/credit, or (b) a refund for that Session (or a pro‑rata refund where appropriate).
5.6 Delays: If a Session start time is delayed by 15 minutes or more, you may choose to attend, reschedule, or receive a refund/credit for that Session.
5.7 Your statutory rights: Nothing in these Terms affects your legal rights under UK consumer law.
5.8 Cooling-off (online sales): If you buy a Pack online without booking any specific date/time, you may have a 14‑day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to start providing services during that period and you attend a Session, you may lose the right to cancel for the part already provided and we may deduct a reasonable amount for Sessions used. Bookings for leisure services on a specific date/time may not carry a 14‑day cancellation right.
6.1 Please follow our instructions during Sessions for safety and to protect equipment.
6.2 We may refuse entry or ask you to leave if your behaviour is unsafe, disruptive, or inappropriate. In that case, you may not be entitled to a refund.
6.3 No smoking or vaping in the Studio.
6.4 Phones must be on silent during Sessions.
6.5 Please keep the Studio clean and use towels/mats as directed. Appropriate clothing is required.
7.1 Sessions can be physically strenuous and involve an inherent risk of injury. You participate at your own risk.
7.2 You must ensure you are fit to take part. If you have a medical condition, injury, are pregnant, or take medication that could affect exercise, you must tell us before attending and seek medical advice where appropriate.
7.3 Our instructors do not provide medical advice and nothing said in Sessions should be treated as such.
7.4 If you do not disclose relevant information and we later believe it would be unsafe for you to participate, we may refuse to provide the Session and it will be treated as a late cancellation/no-show.
8.1 From time to time we may take photos or short videos for marketing (for example, social media). We will not use identifiable images of you without your consent, and you can opt out at any time by telling the instructor or emailing us.
8.2 You must not photograph or film other clients in the Studio without their explicit permission.
9.1 You bring personal belongings to the Studio at your own risk.
9.2 Where lockers or storage are available, they are provided for convenience only. We are not responsible for loss, theft or damage unless caused by our negligence or breach of contract.
10.1 We are responsible for foreseeable loss or damage caused by our breach of these Terms or our negligence.
10.2 We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for fraud.
10.3 We are not liable for losses that are not foreseeable or for business losses (such as loss of profit).
11.1 We will process your personal data in accordance with our Privacy Policy (available on our website).
12.1 If you have a complaint, please email info@corencalm.co.uk and we will aim to respond promptly and fairly.
13.1 We may update these Terms from time to time. The version in force will be the one displayed on our website at the time you book.
14.1 These Terms and any dispute or claim arising from them are governed by the law of England and Wales.
14.2 If you live in Scotland or Northern Ireland, you may also bring proceedings in your home courts. Nothing in these Terms limits any mandatory consumer protections that apply where you live.